We generally have a waiting list for our services and classes. Consequently, if you are unable to keep a reservation, we are often able to fill your spot from the Wait List. We appreciate you letting us know in a timely fashion so we can do so. If you have made a reservation and must cancel it, here are our refund policies effective December 5, 2021:
Overnight Lodging
- Seven or more days in advance of the reservation date: You will receive a Store Credit for the full amount of your deposit with some exceptions (see note for Peak Period refund policy)*:
- Six days to 48 hours in advance of the reservation date: You will receive 50% of your deposit credited as Store Credit on your account
- Fewer than 48 hours in advance of the reservation date: The deposit is forfeited.
*Note regarding Peak Periods: To receive Store Credit of your deposit, we require 14 days cancellation notice for reservations made for the following: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and school vacations. Cancellation with less than 14 days’ notice will result in forfeiture of your deposit.
Daycare
- Cancellation at least 24 hours in advance of the reservation date: Deposit refunded or credited
- If not cancelled by that time, the deposit is forfeited
Day Boarding
- Cancellation at least 24 hours in advance of the reservation date: Deposit refunded or credited
- If not cancelled by that time, the deposit is forfeited
The Puppy Place
- Cancellation at least 36 hours in advance of the reservation date: Deposit refunded or credited
- If not cancelled by that time, the deposit is forfeited
Group Classes
- Cancellation fifteen days in advance of the class start date, full refund.
- Cancellation eight to 14 days before class start date, full Store Credit.
- Cancellation fewer than eight days in advance, no refund, no credit.
Private Training & Behavior Consultation Appointments
- Cancellation at least 36 hours in advance of the appointment time: Deposit refunded or credited
- If not cancelled in advance, the deposit is forfeited
Grooming Appointments
- Cancellation less than 24 hours in advance of appointment time or missing an appointment: You will be charged 100% of the entire scheduled service.
Ring Rentals Reservations
- Cancellation at least 24 hours in advance of the reservation date: Deposit refunded or credited
- If not cancelled by that time, the deposit is forfeited.
